Shipping & Online Sales
For local delivery within New York City, please see our delivery map.
For orders outside of Manhattan and Brooklyn, we ship by FedEx Ground or UPS Ground. All in-stock orders will be processed within 2 business days. You will be promptly notified by email of any problems or unexpected delays in processing and/or shipping. During times of bad weather, including extremes of heat or cold, we recommend postponing shipping until conditions improve, but we will defer to the customer's directions as to whether to ship or hold. The customer assumes all liability for wines damaged en route due to weather.
Older vintages, fine and rare wine availability in many cases is extremely limited. We will do our best to fill your order but can not be held responsible if an item is unobtainable at that time.
You may elect to have the original wood case shipped (if applicable) by noting this in "Special Instructions" upon submission of your order. This is a supplemental charge of $10 per case to ship via Ground service.
Due to restrictive regulations, we cannot accept orders for shipment to the following locations: Alabama, Arkansas, Delaware, Kentucky, Maryland, Massachusetts, Mississippi, Montana, New Jersey, Oklahoma, Pennsylvania, Rhode Island and Utah. We do not ship internationally.
Because state law requires that U.S. wine shipments are signed for by an adult at the time of delivery, we'll make up to three delivery attempts to ensure this occurs
Note: various states impose limitations on the quantity of alcoholic beverages that may be purchased and brought into their jurisdiction by a purchaser from another state without requiring the purchaser, a seller or shipper to possess certain licenses or permits. Long's does not, as a condition of sale, assume any obligation nor bear any responsibility whatsoever for applying or obtaining any permits or licenses. Therefore, we recommend that you investigate the possibility of such limitations, and determine the manner in which alcoholic beverages shall be brought into your state from New York, so as to comply with all of your state's requirements.
Billing Shipped Orders
Orders placed on this website are not final. Your credit card is not charged automatically. A charge is put on your credit card after the product has been packed and the order is deemed complete. Please note that all credit cards are verified. You must provide a billing address that corresponds to the credit card you are using. If the billing address does not match the credit card, your order cannot be processed.
The shipping costs are automatically calculated at the time the order is placed. Prices of our wines do not include shipping and handling charges, which vary depending on destination, number of bottles ordered, and any special packaging requests (e.g., original wooden cases, large format bottles). 2% of the total purchase price will automatically be added to your order to cover insurance against any breakage or loss that may occur. If you would like to decline this coverage please uncheck the acceptance box on the order confirmation page. By waiving the guarantee you relinquish LW of any and all responsibility for breakage or loss that may occur to your order.
We strive for complete customer satisfaction. If there is any problem with your order, we want to hear about it. Please inspect your shipment immediately upon arrival. In the case that your shipment is damaged in transit (see insurance above), you must inform us of any broken bottles within two business days of delivery so that we may arrange for pick up. We will need the unopened sealed and/or corked necks the bottles returned to process the claim. Once damaged bottles have been returned to LW, a new shipment will be sent out.
If within thirty days of receipt of shipment you believe an item is spoiled due to cork taint or bacteria, you may return the bottle with contents and original cork or closure. We absolutely cannot replace any empty bottles. LW will arrange to have the package picked up and returned to us right away for inspection. Once we have received the item back from you, we will examine the contents to confirm spoilage and then send out replacement bottles to you. It is essential that you let us know of any spoilage problem without delay to allow the fastest redelivery of your shipment. New York State Law prohibits the return of alcoholic beverages for any other reasons.