We strive for complete customer satisfaction. If there is any problem with your order, we want to hear about it. Please inspect your shipment immediately upon arrival. In the case that your shipment is damaged in transit (see insurance above), you must inform us of any broken bottles within two business days of delivery so that we may arrange for pick up. We will need the unopened sealed and/or corked necks the bottles returned to process the claim. Once damaged bottles have been returned to LW, a new shipment will be sent out.
It is essential that you let us know of any spoilage problem without delay to allow the fastest redelivery of your shipment.
New York State Law prohibits the return of alcoholic beverages for any other reasons.
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